Privacy Policy

Last updated: 21 March 2026

At With Care – Gentle Memorial Care, we are committed to protecting your privacy and handling your personal information with care, respect and transparency.

This Privacy Policy explains how we collect, use and protect your information when you visit www.withcare.uk, contact us, or use our services.

1. Who we are

With Care – Gentle Memorial Care
Website: www.withcare.uk
Phone: 07932 546175
Email: info@withcare.uk

For any questions about this Privacy Policy or how we use your information, please contact us using the details above.

2. What information we collect

We may collect the following personal information:

Your name
Your phone number
Your email address
Your postal address
Details of your enquiry or booking
Information you provide to us about a loved one’s resting place or memorial requirements
Payment or billing information where needed
Records of messages, emails, calls or other communications
Website usage information such as IP address, browser type and pages visited

3. How we collect your information

We collect information when:

You contact us through our website, phone, email or social media
You request a quote or make a booking
You purchase or enquire about our services
You communicate with us about memorial care requirements
You browse our website

4. How we use your information

We use your information to:

Respond to your enquiries
Provide quotes and arrange bookings
Deliver our memorial care services
Manage customer records and communications
Process payments where applicable
Improve our website and services
Comply with legal, tax and accounting obligations
Share updates related to a service you have requested

We will only use your personal information where we have a lawful reason to do so.

5. Lawful bases for processing

We may rely on the following lawful bases:

Contract – where we need your information to provide a service you have requested
Legitimate interests – where it is necessary for running and improving our business and communicating with customers
Legal obligation – where we must keep records for legal, tax or accounting purposes
Consent – where you have given us permission, for example for certain cookies or marketing communications

6. Sharing your information

We do not sell or rent your personal information.

We may share your information only where necessary with trusted third parties such as:

Website or email service providers
Payment providers
Accountants or professional advisers
Legal or regulatory authorities where required by law

We only share the minimum information necessary.

7. Photos and service updates

Where relevant, we may provide photo updates of memorial work carried out.

If any photographs are ever used for promotional purposes, this will only be done with appropriate permission, and identifying details will be removed where possible for respectful purposes.

8. How long we keep your information

We keep personal information only for as long as necessary.

Typically:

Enquiry information may be kept for up to 12 months
Customer service records may be kept for up to 6 years for legal, tax and business record purposes
Financial records may be kept as required by law

When information is no longer needed, it is securely deleted or destroyed.

9. Cookies

Our website may use cookies to help it function properly and to understand how visitors use the site.

Some cookies are essential for the website to work. Others, such as analytics cookies, may only be used with your permission.

You can control cookies through your browser settings.

10. Your rights

You have rights under UK data protection law, including the right to:

Request access to your personal information
Ask us to correct inaccurate information
Request deletion of your information in certain circumstances
Object to or restrict certain uses of your information
Withdraw consent where we rely on it

To exercise any of these rights, please contact us using the details above.

11. Data security

We take appropriate steps to keep your personal information secure and protect it from loss, misuse, unauthorised access or disclosure.

12. Third-party links

Our website may include links to third-party websites or social media platforms. We are not responsible for their privacy practices, so we recommend reading their privacy policies separately.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date shown at the top.

14. Contact and complaints

If you have any questions or concerns about how your information is used, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly